Career Studies Certificate: Computer Help Desk
Purpose: to provide students with both the technical skills and the interpersonal skills needed to be successful in a help desk support position. The goal of the course content and the career studies certificate is to include up-to-date information and technology that is currently used by many help desk professionals in today’s workforce. Full-time students may complete the certificate in two semesters; part-time students determine their own pace.
Following the completion of the program, graduates will be prepared for an entry-level position in a help desk support role.
| Course no. | Title | Credits |
|---|---|---|
| BUS 270 | Interpersonal Dynamics in the Business Organization | 3 |
| ITE 105 | Interpersonal Dynamics in the Business Organization | 2 |
| ITE 182 | Introduction to Computer Applications and Concepts | 3 |
| ITE 182 | User Support/Help Desk Principles | 2 |
| ITE 140 | Spreadsheet Software | 3 |
| OR | ||
| ITD 130 | Database Fundamentals | (3) |
| ITN 106 | Microcomputer Operating Systems a | 3 |
| ITN 115 | Windows Server 2003 | 3 |
| ITN 260 | Networking Security Basics | 3 |
| Total credits required | 23 |
a Cross-listed as ETR 164 Upgrading and Maintaining PC Hardware.